AI Strategy and Implementation on Got It’s Knowledge as a Service Platform
Got It’s mission is to connect and economically empower people everywhere. We’re enabling knowledge to be traded directly between one human being and another. Got It’s Knowledge as a Service (KaaS) is delivered on-demand via a “knowledge-time” unit: a 10- or 20-minute chat session in which a user with a knowledge problem is connected immediately with a domain expert at a set price. And like many other services, KaaS guarantees a solution to your knowledge-based problem. While there are some specific expert-based services for specific topics, Got It’s KaaS is the first platform for multiple topics. In this talk we will present how Got It leverages AI to understand a user’s knowledge-based problem, match a problem with a suitable expert in seconds, audit chat sessions, and update expert’s ranking. We had amazing results, our AI powered KaaS platform already served over three million sessions from over twenty five thousand experts from seventy nine countries with great user satisfaction.
Dr. Hung Tran – Got It (USA)
Dr. Hung Tran is the founder of Got It, Inc., a tech startup developing the world’s first Knowledge as a Service (KaaS) platform to instantly connect a knowledge seeker with a vetted expert for an interactive and personalized explanation. Got It is led by an experienced executive team including former executives from tech giants like Google, Lyft, Rakuten, etc., and is headquartered in Silicon Valley with an engineering office in Hanoi, Vietnam. The company has raised $15M in funding from well-known investors in Silicon Valley like Capricorn Investment Group who is also an early investor of SpaceX, Tesla, and PlanetLabs.
Dr. Hung Tran received a VEF Fellowship in 2007 and obtained his Ph.D. in Computer Science focusing on data mining and big data analytics from the University of Iowa. Prior to the Fellowship, he served as the leader of Vietnam OpenCourseWare Project working with MIT and Rice University to build a national scale open courseware program from inception to launch serving millions of college students in Vietnam. Dr. Tran received his Bachelor of Engineering in Information Technology from Hanoi University of Science and Technology. He is also a recipient of numerous national and international technology and entrepreneurship awards.